Frequently Asked Questions

Get answers to common questions about Ultra Gentle Cleanser.

Yes. The Ultra Gentle Cleanser is formulated specifically for reactive and rosacea-prone skin, using mild surfactants, calming botanicals, and no fragrance. It reduces irritation while cleansing; patch testing is recommended for severely reactive skin or open lesions.

Yes in most cases. The cleanser is gentle enough to pair with topical treatments, but we advise rinsing thoroughly and applying medication after skin is dry. If using strong actives, consult your dermatologist or our esthetician for tailored recommendations.

For most clients, cleansing twice daily—morning and evening—is sufficient to remove impurities while preserving skin balance. If skin is very dry or sensitized, once daily in the evening may be better. Adjust frequency based on skin response.

It removes light to moderate makeup effectively, but waterproof formulas may require a dedicated makeup remover or oil-based cleanser first. Follow with the Ultra Gentle Cleanser to complete cleansing and soothe the skin afterward.

Generally yes. Its mild, non-irritating formulation is appropriate for older children and teenagers with sensitive skin. For infants or very young children, consult your pediatrician. Always patch test new products and watch for any signs of irritation.

Yes. Cleanse first with Ultra Gentle Cleanser, allow skin to dry, then apply retinol or vitamin C according to product instructions. The gentle base reduces potential irritation; introduce active ingredients gradually and monitor tolerance.